The main responsibilities of the role include handling customer enquiries and concerns, providing RFQs and concluding sales when applicable and providing product and claim information and solutions to our client’s insurance queries.
• Provide first-line insurance customer support
• Handling of incoming calls, chats and emails in the most professional and efficient way in line with the company’s standards
• Working closely with other internal departments in resolving customer queries
• Issuing and sending client documentation
Fluency in written and spoken Maltese and English
Be computer literate and familiar with Microsoft Office application
Must be outgoing and have a positive attitude together with the ability to relate well with our customers
Be an excellent team player and work well under pressure
Portray problem-solving skills and a strong customer-oriented attitude
Telephone etiquette, communication and organisational skills are a must
Experience in the following sectors is considered an asset: Insurance, Contact Centre, or Customer Care
English
Maltese