We are looking for a highly organised and proactive Dispatcher to join our dynamic team. In this role, you will play a crucial part in ensuring efficient communication and coordination between drivers and clients, contributing to the smooth operation of our logistics services.
- Coordinate and schedule transportation routes for drivers, ensuring timely deliveries.
- Communicate effectively with drivers to provide updates and resolve any issues that may arise during transit.
- Monitor vehicle locations and status using GPS tracking systems to optimise routes and efficiency.
- Maintain accurate records of shipments, including delivery times and any delays encountered.
- Liaise with clients to confirm delivery details and address any inquiries or concerns.
- Collaborate with other departments to ensure seamless operations and customer satisfaction.
Proven experience in a dispatch or logistics role is essential.
Proficiency in using dispatch software and GPS tracking systems.
Ability to work under pressure and make quick decisions in a fast-paced environment.
A valid driving licence may be required for occasional site visits or assessments.
Excellent organisational skills and attention to detail, with the ability to multitask effectively.
English